Our Quality
Our experience of working in highly regulated sectors means that we are performance and quality driven. We ensure that we meet our customer's key performance targets and deliver a value for money service.
As part of the Community Housing Group, we have achieved the Customer Service Excellence standard for the quality of our customer services and the prestigious Investor in People Gold Standard for our commitment to employee development and training. We have comprehensive range of policies and procedures which include Customer Care, Code of Conduct for Employees, Equality and Diversity, Health and Safety, Risk Management and Business Continuity.
We are very proud to have achieved ISO 9001, 14001and 18001. ISO is the world’s largest standards organisation, and enables businesses to develop and offer products and services that meet a required benchmark around the world. The standards provide a guarantee to customers that they will receive quality, safety and reliability.
We are also accredited members of many trade associations who have independently assessed our services against their standards to ensure that we comply with membership requirements.